Accessibility Statement

Commitment to Accessibility

Polaris Learning is committed to ensuring digital accessibility for people with disabilities, in line with the Disability Discrimination Act 1992 (Cth) and the Web Content Accessibility Guidelines (WCAG).

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We are continually improving the user experience for everyone and applying relevant accessibility standards to our website, online services, and digital educational resources.

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Scope of This Statement

This Accessibility Statement applies to:

• Our website and any online portals used for client engagement, learning, or consultation.

• Digital documents and resources we provide (e.g., PDFs, Word files, slide decks, lesson plans).

• Online forms, booking systems, and communication tools we operate directly.
   

This statement does not apply to third‑party platforms or tools that we link to or recommend, unless we explicitly host or control them.

Accessibility Standards and Measures

Our digital services are designed to align with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA (or WCAG 2.0 Level AA if you prefer). Where full alignment is not yet possible, we are working to close gaps over time.

Measures we take to support accessibility include:

• Using clear, simple language and logical page structure for students, educators, parents, and other clients with different needs.

• Ensuring that text, images, and videos used in educational materials have appropriate alternatives (such as captions, transcripts, or text descriptions).

• Providing content that can be accessed and navigated using keyboards as well as touch or mouse.

• Testing our website and digital resources with common browsers and assistive technologies.

• Reviewing and updating accessibility practices as part of our regular quality assurance process.
   

Conformance Status

 

Current accessibility standard applied: WCAG 2.2 Level AA (target).

Current conformance status: 

• Our website is partially conforming with WCAG 2.2 Level AA.
   

Some parts of our site or resources may not yet meet all accessibility requirements, for example:

• Older PDF documents or lesson plans that were produced before our current accessibility standards.

• Certain third‑party platforms or tools we link to, which have their own accessibility limitations.

• Some video content that may not yet have full captions or transcripts.
   

Compatibility with Browsers and Assistive Technologies

 

Our website is designed to work with:

• Modern browsers such as Chrome, Firefox, Safari, and Edge.

• Common assistive technologies, including screen readers and voice control software, when used with up‑to‑date browsers.

• We recommend using the latest version of your browser and assistive technology for the best experience.

 

Feedback and Contact Information

We welcome your feedback on the accessibility of our website and educational resources.

 

You can contact us via:

Email: prue@polarislearning.com.au

Phone: 0417 368 066

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We aim to respond to accessibility feedback within [e.g. 5 business days] and to work with you to find an accessible solution where possible.

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Formal Complaints Process

If you are dissatisfied with our response to your accessibility feedback, you may lodge a formal complaint with us.

To do so, please email: prue@polarislearning.com.au

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We will review your complaint and provide a written response within 10 business days

If you believe we have not met our obligations under the Disability Discrimination Act 1992, you may also lodge a complaint with the Australian Human Rights Commission.

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Approval of This Statement

This Accessibility Statement is approved by:

Name: Prue Pisani
Role: Director
Company: Polaris Learning

This statement was created on 3 July 2026 and will be reviewed regularly to reflect ongoing improvements.