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Privacy Policy

Last updated: 3rd July 2026

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This Contact Form Privacy Notice explains how Polaris Learning (“we”, “us”, or “our”) collects, uses, and protects personal information submitted through our website contact form at www.polarislearning.com.au

What we collect

When you submit the contact form, we collect:

  • Name

  • Email address

  • School name

  • Role in the school

  • Your message and any information you include

Why we collect this data (legal basis)

We use this information to:

  • Respond to and manage your inquiry or request (legitimate interests/contractual necessity)

  • Maintain our records and improve our support (legitimate interests)

  • Protect against spam and abuse, and ensure website security (legitimate interests)

  • Comply with legal obligations, if applicable (legal obligation) If we wish to send you marketing communications, we will obtain your consent first and you can withdraw it at any time.

How we use and share your information

  • We use your data only to handle your inquiry and related follow-up.

  • We DO NOT share your data with anyone outside of Polaris Learning and in the event this is required we will first ask for your authorisation in writing. 

  • We may disclose information if required by law or to protect our rights, users, or the public.

How long we we keep the data we collect?

We retain contact form submissions for as long as necessary to address your inquiry and for a reasonable period for record-keeping, quality assurance, and legal compliance. Typical retention: [e.g., 12–24 months], unless a longer period is required or permitted by law.

Cookies & Tracking

Our contact form and site may use cookies or similar technologies for functionality, analytics, and security (including spam prevention tools). For details, see our Cookie/Privacy Policy at [link to full policy].

Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Port your data

  • Withdraw consent where processing is based on consent To exercise these rights, contact us using the details below. We may need to verify your identity. You also may have the right to lodge a complaint with your local data protection authority.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

Children

Our contact form is not intended for children under the age of [13/16, as applicable], and we do not knowingly collect their personal information.

Contact us

For questions or requests regarding this notice or your personal information, contact:

Updates to this notice

We may update this notice from time to time. Changes apply from the date posted at the top of this page. We encourage you to review it whenever you submit the contact form.

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